Terms & Conditions

1. About Us

Ramah Pathways Learning provides AI-powered tutoring through Miss Ramah and live tutoring sessions for UK secondary school students. We operate through ramahpathways.co.uk and askmissramah.co.uk.

Contact: support@ramahpathways.co.uk

2. Acceptance of Terms

By accessing our website or using any of our services, you confirm that you accept these Terms and Conditions and agree to comply with them. If you do not agree, please do not use our services.

If you are under 18, a parent or guardian must agree to these terms on your behalf.

3. Our Services

We offer the following services:

• Miss Ramah AI Tutor — an AI-powered tutoring chatbot aligned to UK exam board specifications (AQA, Edexcel, OCR, Cambridge)
• Interactive Question Generator — practice questions with AI marking and feedback
• AI Feedback Tool — assessment tool with parent reports
• Live Tutoring Sessions — one-to-one online sessions delivered by a qualified human tutor

4. AI Tutor — Important Limitations

• Miss Ramah's responses are generated by AI and may occasionally contain errors
• We do not guarantee that AI responses are 100% accurate or aligned to every exam specification
• Students should verify important information with their teacher or textbook
• Miss Ramah should be used as a revision aid, not as the sole source of exam preparation
• We are not responsible for exam results or academic outcomes

5. Subscriptions & Payments

• Subscriptions are billed monthly and renew automatically
• You may cancel at any time — cancellation takes effect at the end of the current billing period
• Payments are processed by Stripe. We do not store card details
• All prices are in GBP and include VAT where applicable
• We reserve the right to change prices with 30 days' notice

6. Refund Policy

• AI Subscriptions — we offer a 7-day money-back guarantee for new subscribers if you are not satisfied
• Tutoring Sessions — full refund if cancelled more than 24 hours before the session. No refund for cancellations within 24 hours unless due to exceptional circumstances
• No-shows — sessions where the student does not attend without notice will not be refunded
• To request a refund, email support@ramahpathways.co.uk

7. Free Plan

• The free plan allows up to 10 questions per day
• Free usage limits may change at any time
• We reserve the right to withdraw the free plan with reasonable notice

8. Acceptable Use

You must not use our services to:

• Submit content that is offensive, abusive, or unlawful
• Attempt to cheat in school assessments or formal examinations
• Circumvent usage limits through technical means
• Share your account login with others
• Use automated tools to access the service
• Reproduce or resell our content without permission

We reserve the right to suspend or terminate access for users who violate these rules.

9. Intellectual Property

• All content on our websites including text, design, logos and code is owned by Ramah Pathways Learning
• Miss Ramah's AI-generated responses are provided for the student's personal educational use only
• You may not reproduce, distribute or sell our content without written permission

10. Safeguarding

The safety of children using our service is our highest priority.

• Miss Ramah is designed to provide educational content only
• We do not allow students to share personal contact details through the chat
• Live tutoring sessions are conducted professionally and appropriately
• Parents are encouraged to be aware of their child's use of the service
• If you have any safeguarding concerns please contact us immediately at support@ramahpathways.co.uk

11. Limitation of Liability

• We are not liable for any indirect or consequential losses arising from use of our service
• Our total liability to you shall not exceed the amount you paid to us in the 3 months before the claim
• We are not responsible for third-party services (Stripe, Calendly, Zoom etc)
• We do not guarantee uninterrupted access to the service

12. Service Availability

• We aim for 99% uptime but do not guarantee uninterrupted service
• We may carry out maintenance that temporarily interrupts the service
• We are not liable for outages caused by third-party providers

13. Changes to These Terms

We may update these terms from time to time. We will notify you of significant changes by email. Continued use of the service after changes are posted constitutes acceptance of the new terms.

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact